KLINIK ACCESS

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What to do when we are closed

Out of Hours Emergencies

A receptionist in the emergency call centre will answer your call and will arrange advice either from a doctor or nurse. You may be invited to attend the Community Health Care Centre to be seen by a doctor or a home visit may be arranged if you are too ill to attend the centre.

Please DO NOT attend the centre without having arranged to do so in advance. This is not a casualty service – the nearest Accident & Emergency Department is at Forth Valley Royal Hospital, Larbert FK5 4WR

There is also a Minor Injuries Unit at Stirling Community Hospital (old Stirling Royal Infirmary) between 09:00 to 21:00.

Please call NHS24 –  111

  • This service is for emergencies
  • It should not be used instead of a day time appointment
  • All calls are monitored and will be reviewed by our Doctors
  • Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

A receptionist in the emergency call centre will answer your call and either:

  • Arrange advice from a doctor or nurse
  • Invite you to attend the centre to be seen by a doctor
  • Arrange a home visit if you are too ill to visit the centre.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Mental health crisis or emergency ?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.